Shipping policy

Shipping Policy

Thank you for shopping with us. Below you’ll find details about our shipping process, timelines, and expectations.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification once your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times typically range from 5–10 business days after shipment.

Shipping Locations

We currently ship within the United States. If we are unable to ship to your location, you will be notified at checkout.

Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Delays

While we strive to deliver orders on time, delays may occur due to carrier issues, weather conditions, or other circumstances beyond our control. We are not responsible for shipping delays once the package has been handed over to the carrier.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the delivery date with your order number and photos (if applicable). We will work with the carrier to resolve the issue.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions about shipping or need assistance with your order, please contact us at support@infyniteshores.com